What We Collect and Why We Use It
When you open an account, we collect your name, email address, contact number, and the payment method you choose — whether that is Touch 'n Go eWallet, Boost, or GrabPay. Transaction records are kept to process withdrawals, verify account ownership, and meet the obligations that apply
-
1
where local law permits us to operate. We also log device type, IP address, and session activity to detect unusual access patterns and protect your wallet balance. Cookies and similar tools track which sections of the lobby you visit so we can surface relevant content; you
-
2
can adjust cookie preferences through your browser settings at any time. We do not sell your personal data to third parties. Data shared with payment processors — including the rails behind DuitNow and FPX transfers — is limited to what those processors need to complete your
-
3
transaction. Players in Shah Alam and across Malaysia are covered by the same data-handling standards. Retention periods vary by data type: transaction logs are held for as long as required under applicable law, while session data is cleared on a rolling basis. If you close your
-
4
account, we will delete or anonymise your personal data within the period set by the jurisdiction in which your account was registered.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.